Frequently Asked Questions
Are your products handmade? Yes. All items are purchased in pieces and designed by hand.
I have sensitive ears - what metal are your earring hooks and studs made of? All of our earrings are made with niobium hooks or studs unless otherwise stated. Niobium is similar in appearance to metals like platinum and titanium. If you have metal allergies or very sensitive ears (like me), rest assured, niobium is nickel-free, hypoallergenic and extremely safe to wear. If fact, it is used in surgical implants and medical devices because of the bio-compatible nature of it. Niobium is lightweight, scratch resistant and durable (highly resistant to corrosion and tarnishing). The thing I love about this metal besides the fact I can wear them everyday and not have my ear lobes swell up the size of gum balls is that when it is heated and anodized the metal reflects iridescent hues of color on its surface that will not flake or wear off - it is permanent, beautiful and safe to wear.
Where are you located? Bluffton, SC
What types of payments do you accept? All major credit cards, paypal, venmo, apple pay and google pay.
Do you ship internationally? No, not at this time.
How long will it take to ship? Our goal is to have each purchase shipped and in your hands in 4-5 business days of when the order was placed, but don't be surprised if you get it sooner. If there is ever a delay, you will be notified of such by email.
Can I track my order? Yes. Once your order is shipped, you will receive an email with tracking information.
Do you offer refunds or exchanges? Yes. Check out the policy here.
Why doesn't my discount code work? Only one code can be used per purchase.
Can I have items shipped directly to someone else? Yes. When you place your order, please enter your email and their home address. We will email you the receipt and all delivery notifications and they will receive their new beautiful jewelry.
Do you offer custom pieces? We are open to that option. If you have something in mind that you would like us to create, shoot us an email with your idea and we will see what we can offer you.